Quality & Compliance Administrator - 12 Month Fixed Term Contract (Maternity Cover)

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Waterlooville

Head Office

£30,000k per annum

The Central Support Office

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Quality & Compliance Administrator - 12 Month Fixed Term Contract (Maternity Cover)

About The Role

We are looking for a Quality and Compliance System Administrator to provide essential support in managing quality assurance, compliance monitoring, and IT systems across the organisation. This role combines administrative responsibilities, data analysis, and system oversight to ensure quality processes are robust, effective, and compliant with Care Quality Commission (CQC) regulations.

The ideal candidate will have auditing experience, a background in health and social care, and an understanding of CQC requirements. This is a fixed-term contract (maternity cover)

This role includes travelling to services.

What You’ll Bring
Skills & Experience

Essential

UK driving license and access to a vehicle
At least 2 years of experience in administrative, compliance, or IT system support roles.
Experience in managing systems, databases, or reporting tools.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Strong data analysis and reporting skills.
Excellent organizational and communication abilities.

Desirable Experience

Experience conducting audits or supporting audit processes
NVQ in Level 3 Health and Social care or above.
Background in health and social care.
Understanding of CQC regulations and healthcare compliance standards.
Understanding of specialist care
Knowledge of quality improvement methods

Your Working Pattern

Monday to Friday 09.00 to 17.00 (40 hours per week).

What You’ll Be Doing

Administrative Support for Quality and Compliance:

Provide administrative support, including scheduling, reporting, and preparing meetings.
Develop summaries, presentations, and reports to support compliance reviews and quality improvement initiatives.
Assist in preparing and maintaining compliance documentation, including policies, audit reports, and procedures.
Organize internal audits, compliance meetings, and training sessions.
Maintain document control systems, ensuring records are current, accurate, and readily accessible.
Support the audit program throughout the company, ensuring action plans are developed and delivered on time.
Liaise with Heads of Departments and teams to deliver quality improvement initiatives.

Auditing and Compliance Monitoring:

Support with carrying out audits in line with the company audit schedule and as directed by the Quality and Compliance Manager.
Ensure compliance with CQC regulations and monitor compliance metrics for improvement.
Collect, analyze, and interpret data to monitor quality performance and audit outcomes.
Support internal and external audits, ensuring all documentation, data, and reports are prepared accurately and promptly.
Identify trends and highlight areas for improvement using tools such as Excel and other platforms.

System Administration Responsibilities:

Serve as the lead system administrator for quality, compliance, and operational systems.
Manage system configurations, updates, and troubleshoot technical issues.
Oversee user access, permissions, and ensure data security within systems.
Work with IT teams and external vendors to resolve technical challenges and ensure optimal system performance.
Deliver technical training and support to staff on the use of systems and compliance tools.
Act as the point of contact for queries relating to system functionality and documentation processes.

Supporting Quality Improvement:

Build effective links and communication across all departments and sites.
Support teams and systems to improve, monitor, and maintain the quality of service delivery.
Contribute to the development of quality improvement initiatives and ensure their successful implementation.

Benefits package worth up to £5,000 (T&C's apply)

Pension scheme
Enhanced DBS fully covered by us and automatically added to the update service
Specialist training, beyond the mandatory training requirements
Paid for e-learning training
Reward and recognition through vouchers and cash incentives for Christmas and long service
Refer a friend scheme – up to £1,000 (depending on role)
Paid for company events
Cycle to work scheme
Healthcare cash plan worth up to £700* including dentistry, optical plus access to a 24/7 employee assistance programme offering psychological support to staff to avoid stress and burn out, meaning everyone is able to focus on caring for our residents
Access to Blue Light card - over 13,000 discount
Quality and Compliance / System Manager / Trends / Analysis / healthcare / care / KPI's / performance / Data / Safeguarding / Reporting / Risk management

About Us

Cornerstone Healthcare Group are a multi award-winning, sector leader with an innovative approach to complex care

Cornerstone specialise in supporting adults of all ages with complex neurological, physical, and mental health needs.

Residents are typically living with neurological degenerative conditions, such as dementia with an underlying mental health condition, and as such are vulnerable and at times prone to challenging behaviours associated with complex conditions. Many have been unable to stay in other settings because their needs have been deemed too high or too challenging.

Operating well-established homes in Waterlooville and Curdridge in Hampshire and Mytchett in Surrey, as well as a new state-of-the-art ‘eco’ home in Bristol, the Group has built a reputation for delivering consistently high standards of care, focusing on the individual journey of each resident.

At Cornerstone, the expert clinical care skills and approach of the team mean that people with the most complex needs can find a place to call home.

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